|My over flowing coupon book|
Fry's where I know you can just pay the tax no problem. BUT of course I buy ALL my groceries from Fry's. I may save a lot but I still give them all my business and spend a good amount of money with them every month since I have a large family. I go to the aisle to get my 11 Ivory body wash and then go to check out after I select a more items that I didn't even have coupons for. I handed my coupons to the cashier and she gets very irritated with me and even stops talking to me! In fact, she was so rude with me that I calmly said that I would just go to another lane. What does she say back? "Oh, then go!" So I did. Thankfully the other cashier was much nicer. Do you want to know where I am sending the small packs of Tide? To someone I know that are missionaries in South Africa. Often anything I have given away was either to help others or because people like the people in South Africa, absolutely miss American products and would just love a chance to use it again. I'm not out to hoard. Just making things a bit easier for me and some around me.
That's not my only experience. The other day I went to save money at Fry's again with my coupons but this time none of them were for free. I was just using my coupons on sales. After I get in the lane and it was getting pretty late (15 minutes to closing), I realize I was getting the girl in her 20's that just does not seem to like couponers but she was the only cashier. She will pull every single thing out of the bag to check every coupon. Not necessarily a bad thing except for that she rings the manager constantly about very obvious stuff that qualifies. So the line gets so backed up. She'll question and question me and I have to explain. I feel like a criminal trying to get away something with all the intense questioning and mad dog looks. It's almost like they think I'm trying to rip them off. Unfortunately, the manager gave the same treatment every time he had to get called over. Sometimes her machine would automatically reject one of my coupons even though the exact same previous coupon worked. So instead of fixing it, she'll just say I can't use it. In the end I had to pull out about 10 items from my bags and still pay for 10 other items I didn't want since she refused my coupons that were legit. The reason? They said it was getting late so I couldn't take the other stuff off my order. They were getting so mad I thought they seriously were gonna ban me from the store.
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Back to the story. When I reminded the manager of their coupon policies and told him that the other manager at the SAME store said something different than him, he replied "Well, then he needs to be sat down and have counseling." I said, "Whatever happened to good customer service and caring how you treat your customers? He shrugged his shoulders and said, "That's just how we operate." I'm sure Kroger is very proud.
Customer Service: 5 stars
Price: 3 stars
Customer Service: 1 star
Price: 5 stars
So I guess it just depends what matters to you. My dad says he likes to shop Safeway because they treat their customers very well. If it means he pays a little bit more then so be it. People really do have an impact on your day. Grocery shopping is already a chore. Why make it something you dread? I have six children and my husband's career type has drastically changed due to the economy. I use couponing to survive and make sure my family is gonna be okay. EVEN if I'm filling up a couple of pantries. We are not guaranteed tomorrow or his job to last. We don't know. It could last 20 years. But you BET I'm gonna make some plans of survival which mean I'm gonna stock up. Does that mean coupon bullying will make me want to stop? No way. Whenever I see people in need, I gladly help someone out with what I got. In fact, I give about half of it away to someone I love in need. Couponing people are not pathetic by any means. They are smart. If something happens because of the economy, I'm sure its' the couponers that will have people knocking on their door. Is it possible the cashiers are just jealous and can't fathom it? Wish they could do it? Often, we know the store policies more than them because we spend hours and hours planning. You bet we're gonna go armed with information on how their policies work. Even more than coupon policies, but I think a good sitting down of customer service training would benefit stores like these the best. Why argue over one coupon? Why not save a customer?