I probably should share some of the same problems I get from Fry's when I coupon there. This is not always at one store but the one by me serves as a good example so I'll share. First of all, just two days ago I shopped at Fry's and they decided when they saw my cart that they did not want me to separate my items by threes. The policy states that over three like coupons, they will not double. I don't really buy in huge bulks as I only buy six of each things. Unless, I get some online coupons and it's such a fantastic deal I get 10. Because I only have six items and six coupons, I'll just separate in two different orders. Well, they decided two days ago that they didn't want me to do that and just have me put it all in one order and all coupons will be made worth $1. They didn't want the line to back up with customers. So, I came back yesterday and did the same thing except this time they gave me no warning and the SAME check out lady decided to not tell me till she was scanning my coupons that she would NOT up my coupons after the third item. When there were wrong prices on items she would not stop and check it for me, even though I would ask, and when coupons would be stuck together, when she'd skip over them, she refused to go back and fix it to scan it. On coupons that legitimately should have doubled up to $1 but didn't, she would ignore me and refuse to fix it. I would kindly try to ask her to fix these things and she would either huff out loud, get irritated at me, and finally called the manager (that dislikes me very much). Instead of checking into the right prices, he would just argue and say there is no way that item would be priced that. When he finally did call back to that department to check the price, the guy wouldn't even know about it or explain why the price tripled overnight even though they said it wasn't supposed to. The manager talked to me with such a hostility you could cut it with a knife. Another manager lady came up and made sure some of my coupons wouldn't double. When I kindly asked if I could just separate the transaction into two so my coupons would double, she once again ignored me and kept scanning. Once she was done I simply went to customer service and got my money back. I'm done going to this store, done with being hated because I'm a couponer. I've never once talked rudely to the management there and have always kept my cool, even made sure I was following policy. I have called corporate before to report the male manager but in order to cover his tracks he lied and said I was trying to break all the rules. I keep a policy paper in my coupon book to make sure I know how Fry's works. As of now I've been having to drive 10 miles out of my way to a Fry's store that has a nice manager. She doesn't break rules or anything, I just love her because she's always treated me nice and respectfully when explaining things. I always feel welcome there.
I guess in order to coupon, we're just gonna have to accept that bullying will almost always come with it. Especially inconsistancy with the policies. I will just deal with it in order to save money for our family, it just can really be a downer on your day. I think sometimes it'd be good to send in coupon secret shoppers in order to fix poor customer service issues.